We deliver IT strategies for growth, working with businesses to provide a clear, robust solution to IT requirements.
We know what it means to run a business, we thrive on supporting our clients through successful growth.
“The team at Integrity are professional, efficient, skilled and supportive in every way. Thank you for all you do!”
Shereen Lawl – FastTrack Services
Cut through the jargon associated with IT.
Where we came from
What do you get if you put together a sound engineer, a taxi driver and a fashion designer? Integrity. We came into IT as users, rather than IT graduates. We learned IT to find ways to fix problems in our varied areas of expertise, ways to make things possible and keep businesses going and growing. Our diversity is what shapes our ability to relate so well with our customers, treating each business and person individually and with respect.
Who we are
Led by Mark Baiden and Jon Coles, together we bring our life experiences that enable us to cut through the jargon associated with IT. We are from the generation that had to load Windows on Floppy Discs, and over the past 30 years there isn’t much we haven’t seen. We have maintained the connection to what our clients want, with the addition of IT expertise and accreditation along the way. This gives us a different approach to other IT support companies – our perspective is from the viewpoint of a business owner who just wants the mechanics that run in the background to be worry-free, allowing them to focus on business growth.
For many years, our desire to help clients led to such flexibility that each client had a different set of services and licensed products as part of their IT solution. In 2020 we took a step back, combining the very best of what we know the market can offer with the understanding we have of business needs. The result is SecureSuite: a complete package with one clear cost per user. Each element has been thoroughly considered by our expert team and selected as an essential ingredient, regardless of business size. SecureSuite is robust enough for the strict standards of IFAs, and big businesses, but is also suitable for IT managers to purchase, and start-ups where IT security is increasingly important but can seem overwhelmingly complex. SecureSuite is a robust, complete package that covers your business needs with future-proofing built in, designed to help you scale up seamlessly.
IT may be an essential part of keeping your business running but at Integrity we know that the possibilities that IT can bring are even wider. Alongside supporting businesses with IT strategies, we provide discounted rates for schools and charities, helping to level the playing field by giving access to everyone. When you choose us for your IT services, you help us to continue this charitable work.
Meet the Team
As part of our mission to deliver robust and secure IT strategies, we regularly produce blog and video content that highlights key considerations for businesses of every size, advice on cyber security and our thoughts on the latest IT issues. As with everything that we do, they are delivered with clarity and heart.
We also have a series of informative clips here: IT Security on Vimeo.
What we offer
Our services start with an in-depth consultation to pinpoint and analyse exactly how, where and why we can help your business get more out of its computing systems.
We will provide software solutions and cloud services including Office 365, website and email hosting.
We will use remote desktop access to investigate & provide walk-through solutions and demonstrations, fast – saving you money and time.
Our dedicated team of fully trained IT professionals are available to support you when you need us – by phone, email and if required, onsite support.
Your continued support and assistance in all IT related matters is unparalleled. From the migration of my old website and emails, through to the Cyber Security advice you provide to my clients, I can not thank you enough for making everything so easy. You and your team are fast reacting and explain everything in layman terms which allows quick and informed decisions all round. I can not recommend Integrity high enough. Thank you.
Around three weeks ago, my IT went into meltdown and stopped me working for the day. It was devastating as I am out of the office a lot, and really need to work uninterrupted when I am in the office. My system prompted me to do an Office 365 update, which caused more problems than it did good. One call to you was all it took to get your team to access my laptop remotely and restore lost files. This took a short period of time, and I was up and working again later the same day. My downtime was minimal, and I have Integrity It to thank for this.
Mark is undoubtedly fabulous at his work. He is kind, considerate and goes out of his way to help. Without Mark, I wouldn’t have been able to get my business up and running online. Always there when I needed him, I have referred Mark and will keep doing so.
When we had a major issue with our IT, with no access to our main kitchen design software, client data, project management software, information on our current, future, and past client projects, I called your helpline.
The problem was identified, everything was fixed, tested and no data lost. To say I was relieved would be an understatement. You looked at our IT systems and recommend a back-up solution considering carefully our current set up but also our plans for growth. You recommended several options, all at reasonable costs and your engineers set everything up with no disruption to our day-to-day business.
Now all our data is safe and secure. Should the worst ever happen, my business can be back up and running in a matter of minutes, and from any location thanks to the cloud back up system you put in place. The peace of mind that brings is priceless.
Thank you once again for an amazing service at an amazing price.
When Asari suggested we speak with you, we were in meltdown with our existing IT provider. We were receiving spam e-mails and having problems logging in. Then we had no e-mails for my staff or the advisors. When we asked for help from them, it was very slow and at times we could not get hold of them at all.
Since you took over, we have had peace of mind.
We have had very few IT issues, and all have been resolved by you very quickly. You and your team are always just a call or help desk request away.
We would recommend your services to anyone who needs peace of mind and continuous access to their IT.
How secure is your Network?
We believe our IT strategies are the most robust on the market.
Whether you are an IT manager or small to medium business owner, we would love to chat about how Integrity and our SecureSuite package could work for you. We will take time to understand your business and work as an honest partnership where you and your team feel confident in our abilities and positive approach and we can deliver consistent, appropriate service that fits your business as it grows.